Since 1973, ICBC has undertaken a number of initiatives, large and small, requiring expertise and knowledge not readily available inside their organization. To fill ongoing and often temporary skill and knowledge gaps, ICBC continues to require trusted partners that can provide a broad array of consulting services and resourcing on an as-needed basis.
With a history of aligning with external organizations that provide skills that their teams and projects require, ICBC has recently redefined their approach to require that contracted resources be managed by experienced account executives and backed by stable long-term organizations.
As the majority of ICBC work is done on-site, skilled consulting resources would need to work seamlessly alongside ICBC staff to build and improve insurance applications. This tight integration of teams requires a real knowledge of resource personalities and working styles.
Initiatives implemented successfully at ICBC with the support of skilled Quartech resources include:
- The multi-year AMTI project (Application Move To ICBC). Delivered in 2009, the AMTI project was responsible for the successful migration of numerous Workplace Technology Services applications to the ICBC mainframe. Integrated Quartech resources that supported the ICBC team included; the Project Manager, Leads in both Vancouver & Victoria, Systems Analysts, and Developers.
- Numerous application enhancement projects for ICBC's insurance transaction applications, insurance and finance legacy integration with SAP, a Customer Relationship Management system, and a Crash Crime data warehouse project.
- A leading-edge solution to deliver systems required by the litigation department for their litigation team. The Litigation Project enabled real-time access of client and claims data residing in IMS and presented as an integrated system at the user desktop.
- Implementation of an innovative Autoplan Sales solution, a high-profile web-based project that would supplement insurance product sales through external broker offices.
Technologies applied successfully at ICBC include:
- MQ Series, DB2, IMS, SQL Server, PL/1, Java, Delphi, VB, and .NET
Results of Quartech's long-term commitment to the success of ICBC include:
- Over 25 years of access to high-quality cost-effective IT resources on an as-needed basis
- Successful continual integration of consulting resources with ICBC staff and project teams through Quartech's deep knowledge of their resources as people, not just resumes
- Successful delivery and implementation of numerous application enhancements
- Implementation of a number of successful solutions including; the Autoplan Sales Solution (a web-based business-to-business integration solution) and the innovative Litigation project (replacing a legacy message-based solution)
- Ongoing support and maintenance for business-critical applications like claims, motor vehicles, litigation, and settlement systems to ensure business continuity
Benefits of Quartech's service model to ICBC include:
- A long-term trusted partnership of resourcing support (Quartech was recently privileged to become a partner approved to provide consultants in all areas of the new ICBC qualified vendors list)
- The ability to fill virtually any skill gap through Quartech's highly effective human resources and recruiting and then retain these local resources for the long-term.
- The support and oversight of Senior Executive management dedicated to the ICBC account.