Like many organizations, the success of WorkSafeBC initiatives is dependent on extending internal staff capabilities and capacity. Target areas where consulting services would be required include; project management, business analysis, systems analysis, software development, testing, implementation and ongoing system support.
With consultant work being performed primarily from WorkSafeBC locations, successful resource selection would be based on a balance of traditional skills and experience and a good personality fit for existing workplace dynamics of WorkSafeBC teams.
WorkSafeBC is reliant on several strategic systems across Compensation, Assessment, Prevention, and Finance divisions. These systems require complete life-cycle services for large mainframe applications, logical process separation through n-tier architectures and the reliable integration of complex multi-platform transactions.
The information systems that enable day-to-day business processes and management at WorkSafeBC are critical to their insurance business, making experienced senior resourcing an important criteria in avoiding the risk of systems disruption from changes to technology.
The modernization of WorkSafeBC systems would require resources with domain knowledge in technologies like Cúram and Microsoft's .Net that were not readily available in the local market.
E-File - Quartech is proud of a significant role in the development of E-File, a project that won a GIGA award at a North American conference for Innovation.
Project highlights include:
- Support of WorkSafeBCs' important need to manage claims in real-time. The E-File claims management system expedited the claims process and reduced cost
- In addition to the increased process efficiency, the introduction of an imaging system allowed all claims information to be made available across the entire organization
- The E-File system was extended in its value through integration with other WorkSafeBC systems (like the Pension system)
- A broadly considered ' best-in-class' imaging system
WorkSafe Mobility - Quartech played a pivotal role in the success of WorkSafeBC's WorkSafe Mobility project.
Project highlights include:
- The large WorkSafeBC internal user base included numerous mission critical applications. Development could not adversely affect other applications, disrupt services, or cause losses in productivity
- Consultants with specific skills and well suited to the WorkSafeBC environment were required to ensure maximum success when integrated with existing WorkSafeBC teams
- The provision of a new secure platform for mobile workers (like Occupational Health and Safety Officers) to rapidly retrieve and record information on-demand
Quartech both provided, and continues to provide, the following important services to WorkSafeBC:
- Full lifecycle Information Technology services in large mainframe applications, n-tier architectures and complex multi-platform transactions
- Project leadership, project management, business analysis and systems analysis
- Application development, enhancement and support
- Software upgrades
- Support and maintenance of existing applications, including business applications based on Microsoft technologies such as MS Access and MS SQL Server
The technologies that were applied successfully at WorkSafeBC included:
- Cúram, DB2, MSSQL Server, Powerbuilder, Cobol, VB.Net, MS Access, and Java
Results of the Quartech service model:
- Numerous projects consistently completed every year, to tight deadlines and demonstrating highly visible results
- Provision of end-to-end development, enhancement, maintenance and support services
- Team assistance to WorkSafeBC in transitioning to new technologies (like the transition to .Net required for the WorkSafe Mobility project)
Benefits of the Quartech service model
- Ongoing direct access to experienced account executives and senior project leadership resources
- A newfound ability of WorkSafeBC to fill organizational skill gaps quickly while remaining within budgetary constraints
- Access to a dedicated partner (Quartech) willing to invest in the domain knowledge (i.e. Cúram, .Net) necessary for WorkSafeBC to both standardize and modernize their technology and applications