What is Microsoft Dynamics 365?

Microsoft Dynamics 365 seamlessly delivers full customer relationship management (CRM) and enterprise resource planning (ERP) through fully integrated apps in the cloud. You can begin with one app and add more as your business evolves.  Get in touch with Quartech to explore how Dynamic 365 can simplify and modernize your business.

Turn relationships into revenue by bringing digital intelligence into each deal

Sales

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Provide global scalability and digital intelligence to help you grow at your pace

Finance and Operations

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Attract, engage, and grow talent to achieve high-impact, sustainable business results

Talent

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Get a complete view of your customers, including activity history, key contacts, communications, and internal account discussions

Customer Service

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Help sales and delivery teams engage customers and deliver billable projects on time and within budget

Project Service Automation

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Turn service calls into a strategic advantage with super-charged scheduling and predictive services

Field Service

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Enable marketing and sales to work closely to manage all prospect interactions throughout the customer journey

Marketing

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Drive retail operations and delight customers with exceptional shopping experiences

Retail

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Rapidly build apps, automate workflows and deploy solutions across your company

Power Platform

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Experience

Quartech’s Microsoft Dynamics functional analysts, architects, and developers have been delivering Dynamics 365 systems to clients since 2016 and Microsoft CRM since 2004. In-house, we have also modernized and migrated our own on-premise Microsoft CRM to Dynamics 365 in the cloud. We are well on the path to be a Microsoft Dynamics 365 Gold Partner.

Dynamics 365 for
Customer Service

Victims Services

Dynamics 365 for Customer Service – Victims Services

Applied Agile methodology over 12 weeks to deliver a proof of concept to evaluate how the Microsoft Dynamics 365 and custom portal solutions would meet business needs for the two different program areas. The ministry determined that Dynamics was the right platform to automate and transform both business areas.

Dynamics 365 for
Customer Service

Proof of Concept
Liquor Licensing

Dynamics 365 for Customer Service – Proof of Concept Liquor Licensing

Applied Agile methodology over 12 weeks to deliver a proof of concept to evaluate how Microsoft Dynamics 365 and custom portal solutions would meet business needs for the two different program areas, one of which was Liquor Licensing. The ministry determined that Dynamics was the right platform to automate and transform both business areas.

Dynamics 365 for
Customer Service
and Salesforce

Microsoft Dynamics 365
vs Salesforce Showdown

Dynamics 365 for Customer Service & Salesforce – Microsoft Dynamics 365 vs Salesforce Showdown

A proof of concept to evaluate two industry leading cloud platforms (Salesforce and Microsoft Dynamics 365) to assess their viability and suitability for a student financial aid system. The ministry chose Microsoft Dynamics 365 as the successful platform based on the total cost of ownership and ease of addressing all functional requirements.

Dynamics 365 for
Customer Service

Cannabis Licensing

Dynamics 365 for Customer Service – Cannabis Licensing

Using an Agile delivery approach over four months for the project, we developed and implemented a cannabis licensing system that registers cannabis workers and businesses. The project continued from the proof of concept phase into a project to implement the first cannabis licensing solution for the Province of BC.

Dynamics 365 for
Customer Service

Pill Press Licensing

Dynamics 365 for Customer Service – Pill Press Licensing

Quartech delivered an Agile-based project over four months to develop and implement pill press licensing system that registers pill press equipment and businesses using the Microsoft Dynamics platform. The team consisted of service designers, technical architects, functional consultants, OpenShift developers, product owner, subject matter experts and a scrum master.

Dynamics 365 for Sales
Dynamics 365 for Project Service Automation

Business Applications Transformation Initiative for Sales

Dynamics 365 for Sales and Dynamics 365 for Project Service Automation – Business Applications Transformation Initiative for Sales

The first phase of a larger business applications transformation initiative at Quartech. Focused on Sales, replaced a heavily customized on-premise Microsoft Dynamics CRM 2011 application and involved a complex data migration to Dynamics 365 for Sales and Dynamics 365 for Project Service Automation. The development team continues to deliver enhancements through a series of Agile sprints.

Dynamics 365 for Talent

Business Applications Transformation Initiative for Human Resources

Dynamics 365 for Talent – Business Applications Transformation Initiative for Human Resources

Deploying Dynamics 365 for Talent in March 2019. The minimal viable product (MVP) for the first release focused on the Attract module and building on its integration with LinkedIn Recruiter Professional. Subsequent releases will focus on the On Board and Core HR modules. This project, focused on delivering value to Human Resources, is part of the larger Business Applications Transformation Initiative happening at Quartech.

Dynamics 365 for
Finance and Operations

Business Applications Transformation Initiative for Finance

Dynamics 365 for Finance and Operations – Business Applications Transformation Initiative for Finance

Deployment of Dynamics 365 for Finance and Operations will kick off in May 2019 and will include replacing an on-premises Dynamics GP 2013 financial application, a time-tracking application, and countless spreadsheets. Focused on delivering value to Finance, this is part of a larger Business Applications Transformation Initiative at Quartech focused on Dynamics 365 applications and the Power Platform, including Power Apps, Flow, and PowerBI.

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D365 chosen unanimously to transform the business

Dynamics 365 Evaluation

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ERP Surround and Replace

Dynamics 365 for Finance and Operations

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Modernize Customer Service

Dynamics 365 for Customer Service

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Hire the right people, faster

Dynamics 365 for Talent

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Modernize Sales Productivity

Dynamics 365 for Sales

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Modern Store Experience

Dynamics 365 for Retail

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Connected Sales and Marketing

Dynamics 365 for Marketing

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Customer Journey Transformation

Dynamics 365 for Marketing

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Connected Field Service

Dynamics 365 for Field Service

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